If for any reason, you are not happy with your new grill or smoker, Casual Furniture World will give you a full credit towards a new one of your choice!
Buy with confidence! At Casual Furniture World, we want you 100% satisfied with your grill purchase. We know it can be hard to make the choice into a new smoker or grill. Our "30-Day Grill Guarantee" is only available for local customers who have picked up their grill from us or if it was delivered by our delivery team.
*Limit one per customer. Re-selection is limited to "stocked" grills. Built in grills do are not available for this guarantee. Your first grill must be in good condition and working order. If your grill is not performing to manufacturer specification our customer service team will be glad to assist you with the necessary service call and/or warranty claim. Please note, delivery/pickup fees are non-refundable and cover the cost of a single trip. Based on your location, we cannot guarantee your new grill can be delivered at no cost, but we will do our best to ensure your satisfaction.
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Standard Free Delivery: If you choose our free delivery option at checkout (on orders of $400.00 or more), your order will be shipped directly to your address without assembly.
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Ground Shipping: Orders under $400.00 require UPS, FedEX or USPS ground shipping. your order will be shipped directly to your address without assembly.
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LTL (Freight): Some larger orders reqire us to ship via LTL. Your order will be shipped directly to your address without assembly. For these orders we require a phone number so the carrier can contact you to schedule a delivery date and time.
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Local White Glove Delivery & Assembly Service: For our customers within our local delivery area, we offer an exclusive "Local White Glove Delivery" option for $149.00. This premium service includes:
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Delivery to Your Home: We'll handle the transportation.
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Professional Assembly and Delivery: Our skilled team will assemble your products, ensuring everything is set up and staged exactly where you want it. We also haul off all of the trash as well!
- To select this service, simply enter your address during checkout, and if you’re within our local delivery range, the "Local Delivery" option will become available.
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We aim to provide you with options that best suit your needs. Should you have any questions or need further assistance, please don't hesitate to reach out via chat.
Warranty
For warranty information click here